Return & Refund Policy

Thank you for shopping with Ghenorganics. We value your wellness and satisfaction. Please read our return policy carefully before making a purchase.

1. Return Eligibility

• Returns are accepted only if the product is damaged or defective upon delivery.
• We must be notified within 7 days of receiving your product.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

• Used or opened products.
• Items without original packaging.
• All herbal and wellness products (for hygiene and safety reasons).

3. Refund Process

• Approved refunds will be issued to your original payment method.
• Refunds are processed within 7–10 business days after we receive and inspect the returned item.
• You may also request store credit or a product exchange.

4. Shipping Costs

• Return shipping is the customer’s responsibility unless the product is incorrect or damaged.
• Use a trackable shipping method for safe return.

5. How to Initiate a Return

To start a return or report a problem, contact us via:

• WhatsApp: +27 79 939 2702
• Email: info@ghenorganics.co.za | sales@ghenorganics.co.za | support@ghenorganics.co.za

Include your name, order details, and reason for the return.

Note: Ghenorganics reserves the right to deny any return that does not meet our policy conditions.

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